Welcome to Bellavia Canada — Your Canadian beauty destination
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Bellavia Canada — Where Beauty Finds Its Way





We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all accessories included. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at bellaviacanada@gmail.com
All approved returns must be sent to the following address:
Bellavia Canada – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at bellaviacanada@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Bellavia Canada will cover the return shipping cost.
Exceptions / Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at bellaviacanada@gmail.com
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
HAIELLE Hydrate Shampoo is designed to address dry to very dry hair, including rebellious strands and those that have been color-treated or chemically processed. The formula cleanses with a light touch, helping to preserve natural moisture while leaving strands feeling soft and ready to style. For many, a routine with this shampoo reduces roughness and makes brushing feel smoother right after washing.
Key features go beyond washing in that they align with a conscious beauty routine. The product is vegan, gluten-free, and cruelty-free, reflecting values many shoppers consider when selecting their personal care. It is formulated without sulfates, parabens, phthalates, harsh salt systems, PEG, MEA/DEA/TEA, or synthetic colors, which can be appealing for those seeking gentler cleansing options. The result is a product designed for daily or periodic use that respects sensitive or color-treated hair while still delivering cleansing power.
Produced in the United States within an FDA-registered facility that has been certified to ISO 2716:2007 Guidelines on Good Manufacturing Practices, HAIELLE emphasizes rigorous quality controls. Packaging uses high-quality materials, ensuring that the bottle protects the formula and minimizes waste. This behind-the-scenes care often resonates with shoppers who value traceability and responsible sourcing.
Expect a calmer wash day with improved manageability, especially for dry or treated hair. While individual outcomes vary, the formula’s nourishing base is designed to help maintain natural shine and reduce roughness over time. The combination of clean ingredients and responsible manufacturing practices may appeal to shoppers seeking a thoughtful, everyday hair care choice.
Q: Is HAIELLE Hydrate Shampoo vegan, gluten-free, and cruelty-free?
A: Yes. The formula is vegan, gluten-free, and cruelty-free.
Q: Who should use HAIELLE Hydrate Shampoo?
A: Ideal for dry to very dry, rebellious, color-treated, or chemically processed hair.
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
Bellavia Canada ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 business days processing plus delivery time).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
While we always aim for timely deliveries, once a package is handed over to the carrier, Bellavia Canada is not responsible for carrier delays, service interruptions, or weather-related disruptions.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
Please ensure your shipping address is complete and accurate before placing your order. Bellavia Canada is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete address information.
If your order arrives damaged, please contact us immediately at bellaviacanada.ca@gmail.com with clear photos of the package and its contents. We will review the situation and assist you as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
If the issue remains unresolved, please email us and we will help initiate a carrier inquiry or claim when applicable.
At this time, Bellavia Canada ships only within Canada. International shipping options may become available in the future.
If you have any questions regarding shipping, please contact us at: bellaviacanada.ca@gmail.com
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all accessories included. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at bellaviacanada@gmail.com
All approved returns must be sent to the following address:
Bellavia Canada – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at bellaviacanada.ca@gmail.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Bellavia Canada will cover the return shipping cost.
Exceptions / Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at bellaviacanada.ca@gmail.com
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